Payment Policy

At Organic Matts, we offer our customers secure, transparent and reliable payment options.

Accepted payment methods

At Avnzor you can pay using the following secure payment methods:

Visa, Mastercard, American Express, Apple Pay, PayPal, Shop Pay, Maestro, Klarna, Afterpay 

All payments are processed in GBP £ unless otherwise specified during the ordering process.

Secure payment processing

Your online security is our top priority.
All transactions on our website are protected by SSL (Secure Socket Layer) encryption, ensuring your payment information remains completely confidential.

We do not store complete payment card or account information in our systems. All payments are processed through certified payment service providers that comply with the PCI DSS (Payment Card Industry Data Security Standard).

Order confirmation

After completing your payment, you will receive an order confirmation via email with all order and payment details. If you do not receive a confirmation within a few minutes, please check your spam folder or contact us at Sales@organicmatts.com.

currency

All prices and payments are made in GBP £, the currency specified on the website, including applicable statutory taxes.

Failed or rejected payments

If a payment fails or is declined, the order will not be completed. In this case, please use an alternative payment method or contact your payment provider.

Refunds

Refunds are processed according to our return and refund policy and will only be issued via the original payment method.
Processing times may vary depending on the payment provider.

Our Contact Information:

Trading Name: Natural Matts GB Ltd T/A Organic Matts

Business address: 86/90 Paul Street, London, England EC2A 4NE, United Kingdom

Email: Sales@organicmatts.com

Phone: +44 117 4271243

Trade register number: 16820459

Opening hours:  9am to 5pm Monday to Friday

Time zone: (GMT+00:00) Greenwich Mean Time (London)